Shipping policy

Orders are processed within 1–2 business days after payment confirmation.
Delivery times vary by location, typically 3–7 business days within Pakistan.
Customers must provide accurate shipping details; incorrect information may delay delivery.
Shipping is handled through trusted courier partners to ensure safe and timely delivery.
Tracking information is provided once the order is shipped.
Dubai Gems is not responsible for delays caused by courier companies or unforeseen events.
Any damaged, lost, or incorrect items must be reported within a day. of delivery.
In case of verified shipping issues, we will provide a replacement or refund according to our Return & Refund Policy.
Shipping charges, if any, are clearly mentioned at checkout and are non-refundable.